☀️ Highlights ☀️

• Chameleon is SaaS for product teams to create in-product UX (modals, banners, checklists, microsurveys, etc.) to drive user engagement. Watch a short demo here.
• We’re a remote-first, Series A, VC-backed startup that currently has ~40 folks distributed across the Americas and Europe. Learn more about our team, company, and culture here.
• We are looking for a mid-level Customer Success Manager in a Pacific, Central, Mountain or Eastern timezone with SaaS experience living in the US or Canada **to join our customer-focused Customer Success team.
• This role can be technical at times, so it requires a basic understanding of Javascript, HTML, and CSS.
• Range = $xxxxxk per annum (offer will be based on your experience and geography)
• We try to make our application process different. We think interviewing isn’t the best or only way for either party to assess fit. Instead, our process is designed to evaluate work quality, collaboration, and feedback.

<aside> <img src="/icons/drafts_green.svg" alt="/icons/drafts_green.svg" width="40px" /> Apply here

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Some context on Chameleon 🦎

We raised a Series A in 2022 after years of bootstrapped and sustainable growth, so are in a financially strong position. We have never conducted layoffs and believe in thoughtful hiring through financial forecasting.

It’s a great time to join as we have achieved product-market fit, established the fundamentals of operating as a team, and work with over 300 outstanding teams, such as Twilio Segment, Mixpanel, Fivetran, Salesloft, Chili Piper, and more. 📚 View some of our case studies here!

The Customer Success Manager role

Millions of Chameleon Experiences are displayed to end-users daily, but their success and impact are highly variable according to the usage of principles from PLG, user psychology, CX, UI/UX design, and other subjects. This is where our Customer Success Managers shine.

At Chameleon, CSMs are subject matter experts who work closely with our customers, to help them get the most out of our product. By intelligently assisting, educating, motivating, and guiding teams with best practices, we show quick lasting value and build loyal customers who become strong advocates.

🌊  Learn more about our team, culture, and vision on our company page.

📅 What your day-to-day may include